Plain, unbranded packaging
Terms & Policies
Legal notice
01
Website Publisher
This website (the "Website") is published by Climax (the "Company"), a simplified joint-stock company (société par actions simplifiée) incorporated under the laws of France, with a share capital of 1,000 euros, registered with the Trade and Companies Register of Paris under number 104654744, and having its registered office at 66 Avenue des Champs-Élysées, 75008 Paris, France. The Company's intra-EU VAT number is FR76104654744.
The publication director of the Website is Wellness First, acting in its capacity as publisher. For any enquiry, the Company may be contacted at info@climax-store.com.
02
Hosting Provider
The Website is hosted by Shopify Inc., a company headquartered at 151 O'Connor Street, Ground Floor, Ottawa, Ontario K2P 2L8, Canada, reachable by telephone at +1 888-746-7439 and on the internet at www.shopify.com.
03
Purpose of the Website
The Website provides information about the Climax brand and offers for sale a curated range of erotic and wellness products to adult consumers within the European Union, under the terms and conditions set out in the Company's Terms and Conditions of Sale and this Legal Notice.
04
Age Requirement
Access to and purchase of erotic products are strictly reserved to adults aged 18 years or older, and to persons legally permitted to view erotic content under the laws of their country of residence.
By entering the Website, you confirm that you are at least 18 years old and that such access is lawful where you reside. The Company reserves the right to restrict access and declines liability in cases where users circumvent age-verification or local-law restrictions.
05
Regulatory Compliance
All Climax products are marketed as consumer goods and not as medical devices. They are not intended to diagnose, treat, cure, or prevent any disease.
Where products include electrical or electronic components, they are placed on the EU market in accordance with applicable EU and French law, including CE marking requirements, the Low Voltage, EMC, and Radio Equipment Directives, the Battery Regulation (EU) 2023/1542, the WEEE Directive, and the General Product Safety Regulation (EU) 2023/988.
Materials in contact with the body comply with EU chemical-safety legislation, including REACH, where applicable.
Users must read all instructions, warnings, and contraindications before using a product. Discontinue use immediately if any discomfort or adverse reaction occurs, and consult a qualified health professional if necessary.
06
Intellectual Property
All elements of the Website — including texts, photographs, graphics, videos, designs, logos, trademarks, product names, domain names, and layout — are protected by French and international intellectual-property law and are the exclusive property of the Company or its licensors.
Any reproduction, representation, modification, distribution, or exploitation of any element of the Website, in whole or in part, without prior written authorisation from the Company, is strictly prohibited.
07
Hyperlinks
The Website may contain links to third-party sites. The Company exercises no control over such sites and accepts no responsibility for their content, products, or privacy practices. Creating or maintaining a link to this Website requires prior written authorisation from Climax, which may be withdrawn at any time.
08
Personal data (GDPR)
DATA CONTROLLER
The Company, at the address stated above, acts as the data controller for all personal data collected via the Website.
PURPOSES & LEGAL BASIS
Data are processed for:
- Website operation and analytics (legitimate interest)
- Account creation, order management, and payment (contract performance)
- Customer service and after-sales support (contract performance)
- Marketing and newsletters (consent or legitimate interest where permitted)
- Fraud prevention, security, and compliance with legal obligations
RECIPIENTS
Data may be shared only with authorised Climax staff and selected service providers (hosting, logistics, payment, analytics, and marketing partners) under appropriate contractual safeguards.
TRANSFERS OUTSIDE THE EEA
Where data are transferred to countries not recognised as providing adequate protection, The Company applies the European Commission Standard Contractual Clauses and appropriate technical and organisational measures.
RETENTION
Data are retained only for the time necessary to achieve the purposes described above, in accordance with legal and regulatory obligations.
RIGHTS OF DATA SUBJECT
You may request access, rectification, erasure, restriction, or portability of your data, and may object to processing for marketing purposes at any time.
CONTACT & SUPERVISORY AUTHORITY
All privacy inquiries may be sent to info@climax-store.com or by mail to Climax, 66 Avenue des Champs-Élysées, 75008 Paris, France. You may also file a complaint with the CNIL (www.cnil.fr) or with your local EU data-protection authority. For more details, refer to our Privacy Policy.
09
Cookies and technologies
The Website uses cookies for essential functionality, performance measurement, and, where applicable, personalised advertising. Non-essential cookies are placed only with your prior consent, which may be withdrawn at any time via the cookie-management banner or your browser settings. See our Privacy Policy for full details.
10
Online sales
ONLINE SALES
Prices are displayed in euros and include all applicable VAT unless stated otherwise. Delivery fees, if any, are shown before confirmation of the order.
ORDER PROCESS
To place an order, you review your cart, fill in delivery and billing details, choose a payment method, and confirm your order. By confirming, you acknowledge that the order implies an obligation to pay.
PAYMENT
Secure payment is processed by payment providers (e.g., Shopify Payments, Stripe, PayPal). The Company does not store complete credit-card data.
RETENTION OF TITLE
Ownership of goods transfers only upon full payment. Risk in goods transfers at delivery, in accordance with applicable law.
DELIVERY
Orders are shipped to the address or pick-up point indicated during checkout. Estimated delivery times are displayed before purchase; delays may occur due to carrier or customs constraints.
RIGHT TO WITHDRAWAL
Consumers benefit from a 14-day right of withdrawal from receipt of the goods, in accordance with Articles L221-18 et seq. of the French Consumer Code.
HYGIENE EXCEPTION
In accordance with Article L221-28 of the French Consumer Code, the right of withdrawal does not apply to sealed goods that are not suitable for return for health or hygiene reasons once unsealed. Erotic and intimate products may therefore only be returned if unopened, unused, and in their original sealed packaging, unless defective or non-conforming.
RETURNS & REFUNDS
To exercise your withdrawal right or report a defect, contact info@climax-store.com within the applicable time limits. Refunds will be issued using the original payment method after receipt and inspection of returned goods.
LEGAL GUARANTEES
Consumers benefit from the legal guarantee of conformity (Articles L217-3 to L217-20 of the French Consumer Code) and the guarantee against hidden defects (Articles 1641 to 1649 of the Civil Code).
AFTER-SALES SERVICE
All requests concerning products, delivery, or warranty should be addressed to info@climax-store.com.
CONSUMER MEDIATION & ODR
In compliance with Articles L612-1 et seq. of the French Consumer Code, you may refer any unresolved dispute to a certified consumer-mediation service free of charge. Climax will indicate the name and contact details of its appointed mediator upon request. You may also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.
11
Health & safety
Content available on this Website is provided for general information only and does not constitute medical advice.
Users with medical conditions, implanted devices (such as pacemakers), recent surgery, or pregnancy should consult a qualified health professional before using any product. Discontinue use immediately if pain, irritation, or discomfort occurs.
12
Prohibited uses
Users must not misuse the Website or engage in fraudulent, unlawful, or harmful activities, including unauthorised access to data or systems. The Company reserves the right to suspend or terminate any account or access in case of breach.
13
Liability and disclaimer
The Website and its contents are provided "as is" and "as available." While The Company makes reasonable efforts to ensure accuracy, it disclaims all warranties to the fullest extent permitted by law. The Company shall not be liable for indirect, consequential, or immaterial losses arising from use of the Website. Nothing in this clause limits liability for death, personal injury, or fraud caused by negligence.
14
Security
Appropriate technical and organisational measures are implemented to protect personal data and payment transactions. Nevertheless, no online system is entirely secure, and users acknowledge that transmission over the internet is at their own risk.
15
Environmental Information
Electrical or electronic products and batteries must not be discarded with household waste. Please follow local recycling and collection procedures under the WEEE Directive and Battery Regulation (EU) 2023/1542. The crossed-out wheeled-bin symbol indicates separate collection.
16
Modifications to this Notice
The Company may amend this Legal Notice at any time. Updates become effective upon publication on the Website. Continued use of the Website constitutes acceptance of the revised version.
17
Governing Law & Jurisdiction
This Legal Notice is governed by French law. Subject to mandatory consumer-protection provisions, any dispute shall fall within the exclusive jurisdiction of the Courts of Paris, France.
18
Contact information
For all legal inquiries regarding this Legal Notice, please contact Climax at 66 Avenue des Champs-Élysées, 75008 Paris, France, or by electronic mail at info@climax-store.com.