Last updated: 23 March 2026

In accordance with Article L. 221-18 of the French Consumer Code, you have the right to withdraw from your purchase within 14 calendar days of taking physical possession of the product, without giving any reason.

To be eligible for a return, the product must: (i) be returned in its original, intact packaging; (ii) be in its original sealed, unused condition; (iii) include all accessories, cables, storage pouch, remote control (where applicable), and documentation; (iv) show no signs of damage or modification; and (v) be the subject of a return request submitted within 14 calendar days of delivery.

Pursuant to Article L. 221-28, 5° of the French Consumer Code, the right of withdrawal does not apply to products that have been unsealed after delivery and that cannot be returned for hygiene or health protection reasons.

All Climax products are subject to this exception. By their nature and intended use, all products sold on this Website are designed for intimate bodily contact. Accordingly, any product that has been unsealed after delivery cannot be returned, irrespective of its category or format.

This exception equally applies in the event of an incorrect product being received. As the nature and reference of the product are identifiable from the outer packaging without any need to break the seal, the Customer is not required to open the product to ascertain a shipping error. Any return request relating to an incorrect product must therefore be submitted with the product in its original sealed condition.

By placing an order, you confirm that you understand and accept this condition. We strongly recommend that you verify the product reference on the outer packaging before opening any sealed packaging.

If you receive a product that is defective or damaged in transit, you are fully entitled to a remedy. If you receive an incorrect product, you must contact us before opening the sealed packaging, in accordance with Section 2 above.

Defective product

If your product presents a manufacturing defect or fails under normal use conditions, Climax will replace the product with an identical unit free of charge. If the product is out of stock at the time of your request, you will be offered a full refund.

Shipping error

If you receive the wrong product, you may choose between:

• Full refund: the incorrect product is collected at our expense and you are refunded in full, including original delivery charges.
• Replacement: the incorrect product is collected at our expense and the correct product is shipped to you at no additional cost.

In all cases covered by this section, return shipping costs are entirely borne by Climax. A prepaid return label will be provided to you by email.

To report a defective product or shipping error, please contact us at orders@climax-store.com within 14 calendar days of delivery, attaching a photograph of the product and packaging received.

All return requests must be submitted via the dedicated return form available on the Website. Returns sent without prior authorisation will not be accepted.

1. Submit your return or cancellation request via your customer account within 14 calendar days of receiving your order. You will need your order number and the email address used at checkout.
2. You will receive a confirmation email from our team within 2 business days, including the return address and — if applicable — a prepaid return label.
3. Pack the product securely in its original packaging, including all accessories and documentation, and send it to the address provided.
4. Once we receive and inspect the returned product, we will process your refund within 14 calendar days.

The return address will be communicated to you upon approval of your return request. Products returned to any other address without prior written agreement will not be processed.

Upon receipt and inspection of the returned product — and provided all conditions set out in Section 1 are satisfied — Climax will issue a refund within 14 calendar days.

Refunds are credited exclusively to the original payment method used at the time of purchase. We do not issue store credit or gift cards in lieu of refunds.

The refund includes: the full product price; standard delivery charges when exercising the right of withdrawal on a complete order. It does not include: supplementary delivery charges (e.g. express delivery chosen by the Customer in preference to the standard option); return shipping costs (except where borne by Climax).

If the returned product shows signs of use, damage, or is incomplete, Climax reserves the right to reject the return or apply a partial deduction to the refund, in accordance with applicable law.

The allocation of return shipping costs is determined by the reason for the return:

• Exercise of the right of withdrawal: Customer's responsibility — no prepaid label provided.
• Manufacturing defect or product failure: Borne by Climax — prepaid label provided by email.
• Shipping error (incorrect product dispatched): Borne by Climax — prepaid label provided by email.
• Damage occurring in outbound transit: Borne by Climax — prepaid label provided by email.

Where return shipping is the Customer's responsibility, we recommend using a carrier offering a tracked and insured service. Climax accepts no liability for parcels lost or damaged during return transit where the Customer has independently arranged the shipment. Proof of postage should be retained until the refund has been confirmed.

Where Climax is responsible for return shipping costs, a prepaid return label will be sent by email following approval of the return request. Products must be returned using the label and carrier specified; returns arranged independently by the Customer in such cases will not be reimbursed.

If your product develops a fault within the one-year contractual warranty period, or within two years under the legal warranty of conformity, please contact us at orders@climax-store.com with your proof of purchase and a description of the fault.

Warranty claims are distinct from the standard right of withdrawal and are not subject to the 14-day return window. They are governed by Article 9 (Legal Warranties) and Article 10 (Contractual Warranty) of our General Terms and Conditions of Sale.

In the event of a confirmed warranty claim: for defective electronic products, Climax will ship a replacement unit — return of the defective unit may be required and a prepaid label will be provided. In the event of battery failure within the warranty period, a replacement unit will be sent at no charge — do not attempt to open or disassemble the product.

info@climax-store.com

www.climax-store.com

Wellness First

66, avenue des Champs-Élysées, 75008 Paris, France

Please have your order number ready when contacting us.