Privacy policy

Last updated: 23 March 2026

Wellness First, trading as Climax (66, avenue des Champs-Élysées, 75008 Paris, France), is the data controller of your personal information. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase on www.climax-store.com (the "Website"), or otherwise communicate with us.

Please read this policy carefully. By accessing or using our Website, you acknowledge that you have read and understood it. In the event of any conflict between this Privacy Policy and our General Terms and Conditions of Sale, this Privacy Policy governs with respect to the collection, processing, and disclosure of your personal information.

Our Website is powered by Shopify. Shopify acts as a data processor on our behalf for certain services, and as an independent data controller for its own purposes.

We collect the following categories of personal information depending on how you interact with our Website:

• Contact details — name, billing and shipping address, phone number, email address.
• Financial information — payment card details, transaction information, and confirmation of payment. We do not store full card numbers; this data is processed by our payment providers.
• Account information — username, password (encrypted), preferences and settings.
• Transaction information — items viewed, added to cart, purchased, returned, exchanged or cancelled, and your order history.
• Communications — content of messages you send us, including customer support enquiries.
• Device & usage information — IP address, browser type, device identifiers, pages visited and navigation behaviour, collected via cookies and similar technologies.

We do not collect special categories of personal data (health data, biometric data, etc.) through the Website.

We collect personal information from the following sources:

• Directly from you — when you create an account, place an order, contact us, or otherwise provide information to us.
• Automatically — through cookies, pixels, and similar technologies when you browse the Website.
• From service providers — such as Shopify, payment processors, and logistics partners, who collect or process data on our behalf.
• From partners or other third parties — including marketing and analytics partners, where permitted by law.

• Order fulfilment — processing payments, fulfilling and shipping orders, managing returns and exchanges, and sending order-related notifications.
• Account management — creating and maintaining your account, saving preferences, and enabling you to track your orders.
• Customer service — responding to enquiries, resolving disputes, and maintaining our business relationship with you.
• Marketing & personalisation — sending promotional emails and communications (with your consent where required), personalising your shopping experience, and showing you relevant advertisements. You may opt out at any time.
• Security & fraud prevention — authenticating your account, detecting and preventing fraudulent, unlawful, or malicious activity, and protecting our Website and users.
• Legal compliance — complying with applicable laws, responding to lawful requests from public authorities, and enforcing our Terms and Conditions.

The legal bases for our processing are: performance of a contract (order fulfilment, account management), legitimate interests (security, fraud prevention, service improvement), consent (marketing communications, non-essential cookies), and legal obligation (compliance with applicable law).

We do not sell your personal information. We may share it with third parties only in the following circumstances:

• Service providers — Shopify and other vendors who assist us with payment processing, IT management, data analytics, customer support, cloud storage, fulfilment, and shipping.
• Marketing & advertising partners — to serve targeted advertising, including through Shopify's advertising features. You have the right to opt out of such sharing at any time.
• At your direction — when you consent to disclosure, such as when using social login integrations or sharing reviews.
• Within our corporate group — with affiliates of Wellness First, where relevant.
• Business transactions — in connection with a merger, acquisition, or sale of assets, subject to confidentiality obligations.
• Legal obligations — to comply with applicable law, respond to legal process, or protect the rights and safety of our users or the public.

To opt out of sharing for targeted advertising purposes, contact us at info@climax-store.com or use the unsubscribe link in any promotional email.

Our Website is hosted and operated using Shopify's e-commerce platform. Shopify collects and processes personal information about your use of our Website in order to provide and improve its services. Information you submit on our Website is transmitted to and processed by Shopify, which may store data in countries other than your country of residence.

Shopify may also use data collected from your interactions with our store — and with other merchants using Shopify — to provide enhanced features and services. In these circumstances, Shopify acts as an independent data controller and is responsible for responding to your requests regarding that processing.

To learn more about how Shopify handles your personal information and to exercise your rights in that context, visit Shopify's Consumer Privacy Policy (https://www.shopify.com/legal/privacy) or the Shopify Privacy Portal (https://privacy.shopify.com/en).

Your personal information may be transferred to, stored in, or processed in countries outside the European Economic Area (EEA). Where such transfers occur, we rely on recognised transfer mechanisms, including the European Commission's Standard Contractual Clauses, or an adequacy decision where applicable, to ensure your data receives an equivalent level of protection.

We retain your personal information for as long as necessary to fulfil the purposes described in this Privacy Policy, including to comply with legal obligations (including French accounting and tax obligations, generally 10 years for commercial transaction records), resolve disputes, and enforce our agreements. Where you have given consent for marketing communications, we retain your data for this purpose until you withdraw your consent or opt out.

Our Website and Products are intended exclusively for adults aged 18 or over. We do not knowingly collect personal information from minors. If you are the parent or guardian of a child who has provided us with their personal information, please contact us at info@climax-store.com and we will delete it promptly.

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, destruction, or alteration. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security. We recommend that you do not share your account credentials with anyone and that you contact us immediately if you believe your account has been compromised.

Under the GDPR and applicable French law, you have the following rights:

• Right of access — to request a copy of the personal information we hold about you.
• Right to rectification — to request correction of inaccurate or incomplete data.
• Right to erasure — to request deletion of your personal information, subject to legal obligations.
• Right to restriction — to request that we limit the processing of your data in certain circumstances.
• Right to data portability — to receive your data in a structured, machine-readable format and transfer it to another controller.
• Right to object — to object to processing based on legitimate interests or for direct marketing purposes.
• Right to withdraw consent — where processing is based on consent, to withdraw it at any time without affecting the lawfulness of prior processing.
• Right to opt out of targeted advertising — to opt out of the sharing of your data for targeted advertising purposes.

To exercise any of these rights, contact us at info@climax-store.com. We will respond within the timeframe required by applicable law (generally one month). We will never discriminate against you for exercising your rights.

For rights relating to data processed directly by Shopify, please use the Shopify Privacy Portal: https://privacy.shopify.com/en.

If you have concerns about how we process your personal information, please contact us first at info@climax-store.com. You also have the right to lodge a complaint with the Commission Nationale de l'Informatique et des Libertés (CNIL): www.cnil.fr. A list of EEA supervisory authorities is available at edpb.europa.eu.

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page and provide notice as required by law.

Wellness First (trading as Climax)
66, avenue des Champs-Élysées, 75008 Paris, France
info@climax-store.com
www.climax-store.com

Wellness First is the data controller for the purposes of the GDPR and applicable French data protection law.